All posts by Morrys Sarmiento

Morrys Sarmiento is a business writer whose main interests are small businesses and online marketing. Among his interests outside the profession are football (Andrea Pirlo and Arsenal F.C fan here), theories of personality, philosophy, gaming, and creepy stories. Follow him on twitter @morrysxi

Maximizing Value While Lowering Costs to Customer Service

The lifeblood of any business is its customers. Without them, there is no business to speak of. For this reason, a good business should invest in excellent customer service as its every aspect should be about the customer and retaining...

Should You Tap The Great Potential of Live Chat?

With most things (people, products, services) maintaining an online presence and providing seamless interactivity has become the rule rather than exception. When people are on their mobile devices, they expect to have whatever they need within a few swipes or clicks...