Category: Business

customer retention

Keep ‘em Keen: Why ‘Retention’ Means ‘Growth’

Relationships are tough. That’s what customer service is all about: relationships. The world is filled with relationships; from casual dates to wedding ceremonies to saying goodbye. And saying goodbye is the hardest part of all. If there is one thing...

/ June 27, 2014

The 10 Steps to Getting Your Business to Go Global

Are you ready to take your business to a global level? Eager to take the next step for your brand? Just imagine all of the opportunities that come with stepping outside of our own borders, tapping into new markets each...

/ June 20, 2014

Niche-ify Your Niche: Lower Your Competition, Connect With Your Followers, and Increase Your Effectiveness.

So you’re probably wondering how to “niche-ify your niche”. Well, what if you were told that in order to become one of the big guys in the market you need to start small… and by small we mean tailored to...

/ June 16, 2014

Crucial Personal Branding Strategies for Beginners

If you’re a freelancer, then you know how important it is to build your brand. If you haven’t started just yet, no worries, you want to take your time and do it right so you’ll able to get the best...

/ March 28, 2014

Creative Customer Service Email Tips: How to Make Sure Your Emails Are Not Misinterpreted

The importance of customer service is growing as is the amount of online customer service happening over email. Email communication makes it harder to delivery an excellent customer service experience simply because the customer can easily misinterpret even the best...

/ February 27, 2014

How to Create a Stellar “About Us” Page

There is no better way to introduce yourself and your company to potential clients than to produce a stellar “About Us” page. This is the place where you sell your company on a person-to-person basis, and where to illustrate the...

/ February 27, 2014

The Six Deadly Sins of Business Growth

Why’d you choose to develop a business? Was it to grow into becoming the best of the best? Probably. With that, you understand that the purpose of your company is to grow and develop into something wonderful, whatever that might...

/ February 24, 2014