I’ll be the first to admit that the lure of outsourcing tasks to increase productivity (or provide you more time) is strong. I’ll also be the first to admit that outsourcing, especially globally, can be difficult. I’ve tried it many…
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Good customer service can deeply affect how consumers view your brand and whether they purchase your products and service. In fact, a global average of 95% of consumers think that customer service is somewhat or very important in their choice…
Read MoreInterview with Larry Weltman, Toronto Customer Service Representative
Virtually every company owner, CEO, or sales manager claims that his or her company practices excellent customer service, and while it’s true that many do walk the talk, there are still many who do not. This is significant because if…
Read More7 Ways You Can RUIN Your Brand
Once you’ve created your brand, you need to protect it at all costs. The reputation and success of your business depend on it! You may think that your brand is shatter-proof, but it’s not – you can easily ruin it…
Read MoreHow To Choose the Right CRM System
Customer relationship management (CRM) is a widely implemented model for managing a company’s interactions with customers, clients, and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and…
Read MoreWhy Local Cable Deals is Your Ultimate Telecom Gateway?
If there is one thing that people consume these days besides food, it is content. Especially, of the digital variety, which floats over the transmission waves and appears on your electronic screens in the form of audio, video or perhaps…
Read MoreHow to Increase Your Website’s Conversion Rate
Getting lots of hits for your online store is great, but true growth won’t begin unless you have these hits turn into conversions. But what is a conversion? Simply put, it is when the users of your site do something…
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