All posts by Lionel Luigi Lopez

Lionel Luigi Lopez is a business writer, entrepreneur and a musician. He is also an active blogger and marketing strategist. He runs a small business in Manila and still active in music. Follow him on twitter @lionelluigi

4 Awesome After-Sales Techniques That Will Attract Loyal Customers

Gaining customer loyalty is always a key achievement for any business since revenue comes mostly from repeat business. In fact, maintaining relations with a loyal customer costs five times less than attracting new ones. The information age plays favorably towards...

Get the Most Out of Your Customer Satisfaction Survey

Customer satisfaction is arguably the most important issue for any business. You cannot ignore this it, unless you want to see your profits dwindling over a period of time to get the idea that your customers are no longer happy...