Last Updated on November 26, 2024
“Thank you for contacting (COMPANY NAME). Please let us know how we can help you.”
This is normally the first message that pops up when you check into some official websites, particularly e-commerce stores. The message sounds so realistic that for a moment, it may feel as if it’s been typed by a real human on the other end of the screen.
But in most cases, you’re usually interacting with artificial intelligence (AI) software. Such programs are aptly named AI chatbots or AI chatterbots.
In this article, we look at what artificial intelligence chatbots are and highlight the top ten AI-powered chatterbots in the market.
Introducing AI Chatbots
AI chatbots are software applications powered by artificial intelligence and used to conduct online chat conversations. These software typically engage users via text. However, some also work via text-to-speech, allowing them to tap into the visually impaired online users.
AI chatbots serve the same purpose as live human agents. The programs have been trained to initiate and maintain meaningful conversations with users in natural language. They can understand a user’s intent and generate replies that address their needs as efficiently as possible. Expectedly, the replies are based on preset rules and data.
The original intention of AI chatbots was to answer frequently asked questions (FAQs) during off-business hours when a company’s human support is unavailable. However, some of these programs can now perform more intricate tasks, such as recommending products.
Chatbots have truly revolutionized the internet industry. Users can engage these software to have certain FAQs addressed promptly. E-commerce stores also don’t have to lose clients even when their human support is unavailable.
The only challenge is usually finding a program that lives up to its claims. And that’s where we come in.
10 Best AI ChatBots
1. ChatGPT
Pricing: Paid plans start from $20/month; a free basic version also available
You must have been living under a rock not to have heard about ChatGPT, which is unarguably the most talked-about artificial intelligence program at the moment.
ChatGPT is an AI chatbot developed by OpenAI. The software was launched in November 2022 and since then, it has left tongues wagging for its remarkable chat capabilities.
ChatGPT uses a Natural Language Processing (NLP) model to predict answers based on the input queries. The software has been trained on large volumes of text data to generate responses that feel so realistic you won’t immediately know you’re engaging an AI application.
The fact that ChatGPT utilizes the powerful GPT-3 language model speaks to its efficiency as an AI chatterbot. Not only does the bot generate plausible responses. It also frames those replies coherently. That explains why the app has also become a darling of content writers who wish to quickly spin write-ups on fairly generic topics. And the best part about ChatGPT is that it’s basic version is 100% free for now.
2. Netomi
Pricing: Quote-based
Formerly known as msg.ai, Netomi is an AI chatbot that piqued the interest of one of OpenAI’s co-founders – Greg Brockman. But Brockman’s association with Netomi isn’t the only reason this application made our list.
Many businesses have lauded Netomi for offering superior customer experience for both enterprises and medium-sized businesses. The chatbot helps e-commerce stores address their clients and prospects’ needs via multiple channels, including chat, messaging, email, and voice.
What makes Netomi truly efficient is its advanced Natural Language Understanding (NLU) engine. The NLU engine can resolve over 70% of queries without human intervention.
Netomi works closely with numerous companies drawn from various industries. These include WestJet, HP, WB Games, Singtel, Brex, Zinus, and Circles Life, to mention but a few. The tool also provides multilingual support, allowing you to target international clients. Besides, it integrates with numerous Customer Management Systems (CMSs) and Order Management Systems (OMSs).
3. Aivo
Pricing: Plans start from $99.0/month
Aivo shares one key similarity with both ChatGPT and Netomi – the ability to utilize highly advanced artificial intelligence technology to recognize user intent. Dubbed the ”#1 tool for creating automated conversational journeys,” this software raises the bar as far as enhancing user engagement. It’s one of the few chatterbots that are able to understand regional word differences, slang, and even emojis.
The platform uses Deep Learning to provide advanced reporting based on a user’s query. Alerts are either SMS or WhatsApp-based.
And the icing on the cake is that Aivo can understand voice messages too. This intuitive feature allows e-commerce owners to target visually impaired prospects. In fact, Aivo’s chatterbox is essentially a video designed to respond to your messages in real time. Although it’s an AI program, the video looks and sounds realistic.
Multi-lingual support is Aivo’s other noteworthy feature. The app supports over 50 different languages, allowing you to reach clients spread far and wide.
4. Drift
Pricing: Quote-based
Drift is an AI chatterbot designed primarily for business-to-business (B2B) companies. But as you shall find, the program contains a slew of features that might also benefit business-to-consumer (B2C) companies and other business models.
Drift offers a personalized user experience. Which means that its replies and recommendations are unique to the specific person interacting with it. The bot provides all responses in real time. It responds to queries instantly, allowing users a considerable amount of time to determine whether they should take further action on the website.
Drift also collects shoppers’ data. This information can be instrumental in helping e-commerce stores predict a buyer’s shopping patterns and adopt proactive strategies to enhance their online shopping experience.
You’ll also love Drift for its seamless integration with other productivity tools. These include Google Analytics, Zapier, MailChimp, etc. The provision for meeting scheduling options enhances customer engagement further by allowing e-commerce owners to plan meetings with potential clients or prospects.
5. Botsify
Pricing: Plans start from $49/month; a free trial available
Botsify is the right AI chatbot for businesses that wish to boost their presence across multiple channels. You can use the application to create a chatterbot for WhatsApp, WordPress, and Telegram, among many other platforms. This program doesn’t just address users’ queries. It also collects and stores crucial data which businesses can then leverage to gain an edge over the competition.
Botsify also boasts superior analytics and reporting capabilities. Queries are typically answered in a matter of seconds. The application supports over 190 languages. That makes it ideal for targeting clients located in virtually any region worldwide.
Another strong selling point of Botsify is its ability to transfer queries between chatbots and human customer service representatives. This feature ensures that technical queries are addressed by real humans for even better experience.
As you might expect, Botsify integrates with numerous applications. Some of the chatbot’s renowned clients include Toyota, World Health Organization, and Spotify, which is clear proof that it delivers on its promises.
6. Chatfuel
Pricing: Plans start from $14.99/month; a free plan also available
One of the first things you’ll love about Chatfuel is its flexible plans. There’s a free package that offers limited features. Then, there are paid bundles, with the most affordable one starting from as low as $14.99/month.
The range of features to enjoy will depend on your package. Some premium plans let you unlock additional benefits, such as bot-building guidance and dedicated account managers.
Besides its flexible plans, Chatfuel is also outstanding for its ease of use. You can take advantage of this bot without requiring any prior coding knowledge. That’s all thanks to a drag-and-drop interface designed to be incredibly beginner-friendly and customizable.
However, Chatfuel isn’t the best AI-powered chatbot if you are looking for deep analytics. And while it’s relatively easy to set up and use, there may be some learning curve when it comes to integrating it with other productivity apps.
7. Tidio
Pricing: Plans start from $19/month; a 7-day free trial available
As a shrewd online entrepreneur, your primary focus shouldn’t be just making sales. You’d also want to track your website visitors and establish the specific pages of your company they’re browsing the most. This information will be useful in terms of crafting personalized communication.
Tidio understands such needs, which is why it implements robust tracking features. The chatbot gives you a real-time report of all the visitors currently browsing your website and stores data on the pages they frequent the most.
Tidio provides several other perks that you can leverage to improve client retention while also attracting leads. One such feature is custom discounts based on a user’s browsing history.
This application also performs exceptionally well in terms of user engagement. The tool doesn’t only answer queries pertaining to a product. It goes the extra mile to offer product recommendations based on a shopper’s previous online activity.
8. Giosg
Pricing: Quote-based
Giosg is trusted by over 1,200 brands worldwide. That already speaks volumes about the platform’s reliability as an AI-powered chatterbot. Many findings suggest that this software is up to 4X more effective than static lead generation forms. That’s all thanks to its prompt automated replies and detailed visual reports.
To demonstrate that Giosg is truly a cut above the rest, the AI chatbot engages its users in a conversational sales and marketing language. In other words, the replies are carefully curated to get the user to want to take further action on the website.
One unique feature is the ability to create and manage a knowledge base of replies. The software captures significant answers in your past interactions with your web browsers to generate new phrases for future usage. It supports engagement in chats, messages, images, videos, GIFs, and emojis.
Giosg also integrates with tons of CRMs and marketing automation tools. And as you’d expect in any reliable AI chatbot, this tool is remarkably easy to use as it requires ZERO prior coding knowledge.
9. Freshchat
Pricing: Plans start from $15/month; a free plan also available
As it’s becoming abundantly clear, user-friendliness is among the biggest drawcards of artificial intelligence chatbots. So, it’s no longer surprising that programs like Freshchat have an intuitive dashboard as one of their highlight features.
But perhaps the most striking thing about Freshchat is its ability to let its users build or improve existing bots. The chatbot uses advanced language learning technology to provide quick and accurate answers around the clock.
Freshchat also collects valuable data based on your web visitors’ activities. It then prepares this information in simplified reports that you can leverage while crafting your online marketing campaigns. The program offers seamless interactions between its AI platform and human customer care representatives. Your support agents can respond to all queries from a single screen despite the medium the clients used to message you.
Other noteworthy features of Freshchat include multi-lingual support, a web widget, and the ability to send personalized messages. There’s a free plan that supports up to 100 agents, with the premium plans starting from $15/month.
10. ProProfs ChatBot
Pricing: Plans start from $19.99/month; a free plan also available
ProProfs ChatBot was developed to help businesses engage their clients in a human-like conversation even when human support is unavailable. The bot doesn’t just reply to frequently asked questions. It also requests additional information to help prepare the most accurate answers.
ProProfs ChatBot is easy to set up and use. Any individual or business can get the hang of it without requiring coding skills. All you need is to take advantage of the drag-and-drop functionality.
This AI chatbot also scores highly when it comes to streamlining operations. The program receives queries and quickly responds to them based on preset data. It then routes all chats requiring human intervention to the relevant department. Such time-saving features can help improve efficiency, especially for large corporations handling huge volumes of queries daily.
It would also interest you to know that the AI chatbot is just one of the many productivity features provided by ProProfs.
Final Word
The above-reviewed AI-powered chatbots aren’t only useful for businesses conducting lead-generation campaigns. They’re also a key aspect of client retention. Your existing customers will endear themselves more closely to your brand if their queries get addressed promptly regardless of the time of day.
What’s more, individual users can utilize these bots to have entertaining human-like conversations.
