Last Updated on October 11, 2021
Customer service isn’t the easiest of jobs. And doing it while sitting on a desk, operating a VOIP telephony system, and being behind a monitor hardly makes it easier.
One’s 8 hours will be filled with schedules to follow, workflows to comply with, bosses to please, and metrics to hit. Overtime is common too, depending on how many waves of customers the site has to deal with.
What’s a typical day at the call center like?
What will the average call center life be without customers trying to get in touch with a consultant?
It’s a mixed bag: you mostly get regular inquiries, which can take from a few minutes to almost two hours. If you’re out of luck, there’s that rare displeased caller who will literally breathe down your neck. Your diplomacy skills and sense of proper judgment are put to the test. You may get a little better with a dash of empathetic action.
Call centers come in many lines of business. You may be assigned to interpret bills, make a sale, resolve technical issues, or a little bit of everything. You’ll be given tools to take on whatever challenge or situation a caller has in store for you.
If you (unluckily) wind up on a site that will ask you to be a complete product master in a matter of months, then prepare for the information indigestion that will come at you during the first few shifts on the job. Despite these hardships, it’s good to know you have coworkers dealing with the same issues as you.
So it’s not half bad. During breaks, you guys can have a chat, make new friends, and help each other figure things out. You’re not alone in taking on whatever comes on the line.
Relatable Customer Service and Call Center Memes
A quick laugh can turn a bad day into something more tolerable. Whether you work in customer service or not, you will like these retail and call center memes.