Good customer service can deeply affect how consumers view your brand and whether they purchase your products and service. In fact, a global average of 95% of consumers think that customer service is somewhat or very important in their choice…
Read MoreInterview with Larry Weltman, Toronto Customer Service Representative
Virtually every company owner, CEO, or sales manager claims that his or her company practices excellent customer service, and while it’s true that many do walk the talk, there are still many who do not. This is significant because if…
Read More6 Effective Approaches To Boost Customer Experience in Banking
Not only do we live in a generation of advanced technology, but more and more people are also expecting everything to happen instantly and be available at the touch of a button, a swipe of a screen or the click…
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