Offering high quality customer service is essential to your business’s success. Even if you offer the best prices, if you have poor customer service, they will find somewhere else to shop. You don’t have to go to college or pay…
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8 Unforgivable Ecommerce Mistakes That Send Shoppers Packing
In our parents’ time (unless you’re a 14-year old reading this), setting up a company meant taking huge loans, acquiring office space, employing a large bandwagon of employees, getting government licenses, and a long wait for all of these to…
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Creative Customer Service Email Tips: How to Make Sure Your Emails Are Not Misinterpreted
The importance of customer service is growing as is the amount of online customer service happening over email. Email communication makes it harder to delivery an excellent customer service experience simply because the customer can easily misinterpret even the best…
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Go the Extra Mile: 11 Customer Service Secrets
For many businesses, it’s a common practice to solve customer problems as they arise. It has become the ‘norm’ of doing business. But is this practice really ideal? For most people, this approach is okay. But to tell you frankly…
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Maximizing Value While Lowering Costs to Customer Service
The lifeblood of any business is its customers. Without them, there is no business to speak of. For this reason, a good business should invest in excellent customer service as its every aspect should be about the customer and retaining…
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Get the Most Out of Your Customer Satisfaction Survey
Customer satisfaction is arguably the most important issue for any business. You cannot ignore this it, unless you want to see your profits dwindling over a period of time to get the idea that your customers are no longer happy…
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The Lean Startup: A Fireside Chat with Steve Blank
Last week, Steve Blank sat down with Kevin O’Connor, the CEO of FindTheBest, for a fireside chat at the FindTheBest office. For those of you who are not familiar with this pair of entrepreneurs, Steve is a serial entrepreneur from…
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5 Ways to Earn Deep Customer Loyalty
One of the greatest challenges entrepreneurs have faced the world over is how to build customer loyalty. In other words, how can your business earn loyalty from your customers such that they keep coming back again and again for more…
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