Offering high quality customer service is essential to your business’s success. Even if you offer the best prices, if you have poor customer service, they will find somewhere else to shop. You don’t have to go to college or pay…
Read More
8 Unforgivable Ecommerce Mistakes That Send Shoppers Packing
In our parents’ time (unless you’re a 14-year old reading this), setting up a company meant taking huge loans, acquiring office space, employing a large bandwagon of employees, getting government licenses, and a long wait for all of these to…
Read More
Creative Customer Service Email Tips: How to Make Sure Your Emails Are Not Misinterpreted
The importance of customer service is growing as is the amount of online customer service happening over email. Email communication makes it harder to delivery an excellent customer service experience simply because the customer can easily misinterpret even the best…
Read More
Go the Extra Mile: 11 Customer Service Secrets
For many businesses, it’s a common practice to solve customer problems as they arise. It has become the ‘norm’ of doing business. But is this practice really ideal? For most people, this approach is okay. But to tell you frankly…
Read More
Maximizing Value While Lowering Costs to Customer Service
The lifeblood of any business is its customers. Without them, there is no business to speak of. For this reason, a good business should invest in excellent customer service as its every aspect should be about the customer and retaining…
Read More
10 Great Services For Customer Feedback
As a business, it’s important to get feedback from your customers so that you can satisfy them better. Getting their feedback in a manner that generates data is ideal, since you can refer back to their feedback in the future.…
Read More
Get the Most Out of Your Customer Satisfaction Survey
Customer satisfaction is arguably the most important issue for any business. You cannot ignore this it, unless you want to see your profits dwindling over a period of time to get the idea that your customers are no longer happy…
Read More
The Lean Startup: A Fireside Chat with Steve Blank
Last week, Steve Blank sat down with Kevin O’Connor, the CEO of FindTheBest, for a fireside chat at the FindTheBest office. For those of you who are not familiar with this pair of entrepreneurs, Steve is a serial entrepreneur from…
Read More
5 Ways to Earn Deep Customer Loyalty
One of the greatest challenges entrepreneurs have faced the world over is how to build customer loyalty. In other words, how can your business earn loyalty from your customers such that they keep coming back again and again for more…
Read More
Need of Customer Analytics to Improve Business
EVERYONE in your business will want to take credit when times are good, when implemented changes result in increased sales, higher conversion rates, and happier customers. Your marketing team will attribute the credit to their recent awareness-raising campaign, your R&D…
Read More
Be Aware: 4 Simple Ways to Lose Customers Through Your Facebook Page
Creating a Facebook page for your business is generally considered a smart move. It can help you build a loyal customer base and reach out to more and more people. A Facebook page, however, is a bit different than a standard, official…
Read More
5 Ways to Cost Effectively Increase Customer Service
Customer service is important to running a successful business. What differentiates many of the most prestigious businesses in world with other companies in the same industry is frequent attention in improving and maintaining quality customer service. Treating the people who…
Read More