If they want to succeed in 2020, businesses have no choice but to put the customer first. Consumers have more options than ever, so ensuring that your customers’ interactions with your company are always positive is a crucial step to…
Read MoreThought Leader Krishen Iyer Speaks and the Importance of Customer Journey Analytics
John Wanamaker long ago famously said, “The customer is king.” Businesses that treat customers like a king (or queen) consistently report higher earnings. Some companies place a low value on their customers. A successful company sees customers as their most…
Read More7 Ways Quality Images Can Boost Your CX And Conversion Rate
According to statistics, 80% of customers want to feel valued and cared for when they make purchases. That’s why business owners try to connect with prospective clients on a personal level, creating content that matches their needs. The customer’s shopping…
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