A common misconception about freelancing sites like Elance and Odesk are that it’s impossible to make decent wages on there due to high competition from offshore competitors. In fact, a recent poll conducted by Freelance Switch showed that less than…
Read More10 Essential Books on Customer Service
Offering high quality customer service is essential to your business’s success. Even if you offer the best prices, if you have poor customer service, they will find somewhere else to shop. You don’t have to go to college or pay…
Read MoreGo the Extra Mile: 11 Customer Service Secrets
For many businesses, it’s a common practice to solve customer problems as they arise. It has become the ‘norm’ of doing business. But is this practice really ideal? For most people, this approach is okay. But to tell you frankly…
Read MoreSell More on Etsy: Top Methods for Maximizing Your Profits
Etsy is an online platform where people just like you sell their handmade products and crafts. According to Alexa.com, Etsy is one of the top 150 most visited websites in the world. More than ever, there has been a growing demand…
Read MoreMaximizing Value While Lowering Costs to Customer Service
The lifeblood of any business is its customers. Without them, there is no business to speak of. For this reason, a good business should invest in excellent customer service as its every aspect should be about the customer and retaining…
Read MoreCreative Customer Service Email Tips: How to Make Sure Your Emails Are Not Misinterpreted
The importance of customer service is growing as is the amount of online customer service happening over email. Email communication makes it harder to delivery an excellent customer service experience simply because the customer can easily misinterpret even the best…
Read More4 Email Marketing Mistakes to Avoid
Email marketing is a great way to stay in touch with customers. When done correctly, it can be extremely effective. However, many marketers miss the mark and make mistakes that render the marketing strategy not only less effective, but utterly…
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