Author: Richard Larson

The importance of customer service is growing as is the amount of online customer service happening over email. Email communication makes it harder to delivery an excellent customer service experience simply because the customer can easily misinterpret even the best…

One undeniable fact about all successful businesses is that they’ve created a strong brand. If you want to add your business to the long line of successful enterprises, you’ll have to start with developing your brand. Otherwise, you’ll be adding…